Delivery & Returns

DELIVERY
We will do our best to post your order out immediately but please allow up to 24hrs for handling time.
If you have provided a mobile number when placing your order you will receive a text message from our delivery company with a list of 'in flight' options.
Below is a list of shipping options available. 
UK Standard Delivery = 1-2 working days = £5.00
NI & ROI Standard Delivery = 5-7 working days = £12
ROW Standard Shipping = 10-15 working days = £14.99
RETURNS - GENERAL
Returns must include the returns form. This can be found included with your order however if you need a new one sent to you please request one by emailing customercare@milkanddiamonds.co.uk
Returns are processed within 7 working days of us receiving your returned items. We will then issue your exchange or send email confirmation confirming your refund. Refunds do not cover postage costs.
REFUNDS 
If you wish to return items for refund they must be posted back within 28 days of receiving your order. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow up to 7-10 days after receiving your accepted returns email, for the refund to appear on your statement.
Please ensure items are 
- Unworn 
- Tags still attached 
- No pet hairs 
- No Perfume / deodorant marks / make up / fake tan stains
- Swimwear must have hygiene sticker still in place 
- Sale items are only be eligible for exchange or store credit
LATE OR MISSING ITEMS
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@milkanddiamonds.co.uk
EXCHANGE 
If you want to exchange items must be sent back within 14 days.
Please ensure items are 
- Unwashed 
- Unworn 
- Tags still attached 
- No pet hairs 
- No Perfume / deodorant marks / make up / fake tan stains
- Swimwear must have hygiene sticker still in place
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, but may be eligible for exchange or store credit. 
SHIPPING
To return your product, you should mail your product to:
Milk and Diamonds, 6 Orchard Lane Godstone GB RH9 8DW
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
It is recommended you use a trackable delivery service for all returns; it is your responsibility to ensure your return reaches us.
Continue shopping
Your Order

You have no items in your cart